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IBM WCM Analyst
Ref No.: 17-00660
Location: Melville, New York
Position Type:Contract
Start Date: 11/20/2017
Required Skill:
  • Have 2-3 years of experience working as a functional analyst on Content Management Systems (CMS), preferable (IBM WCM).
  • Experience in working as a liaison between the business teams and the technical team
  • Excellent technical specifications creation skills – 2 years
  • Experience working with workflows, setting up permissions in CMS.

Responsibilities:
  • Create technical specifications and test scripts based on the use cases provided by the business teams
  • Provide support to Customers in the use of the Company intranet and associated applications including content management, publishing, collaboration, and other communication channels such as digital signs.
  • Support includes understanding Customer issues, determining root cause, researching solutions, and ensuring appropriate resolution is reached within a timely manner.
  • Perform maintenance and continuous improvement activities related to Company intranet platform and associated applications as directed.
  • Provide training to existing and new Customers on appropriate use, workflows, and changes associated with communication platforms.
  • Work with project Team members on the delivery and implementation of new communication services and applications, including requirements gathering, analysis, testing, and implementation support activities.