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Salesforce Program Manager
Ref No.: 17-00645
Location: Providence, Rhode Island
Position Type:Contract
Start Date: 11/20/2017

* Program Management – Demonstrated ability to effectively drive positive change through holding others accountable for execution and results in a collaborative environment.
* Comply with project governance metrics
* Work with Resource Management to ensure company-wide goals for resource utilization are achieved.
* Customer Satisfaction – Obtain a client satisfaction rating per project and achieve a score at or exceeding corporate target benchmark.
* Clearly define and articulate project risk items to client in a way that the risks are understood.
* Quality Management – Ensure project consultants are delivering to configuration, development, and methodology standards.
* Promotes teamwork and culture of accountability.
* Ability to develop strong relationships with clients, internal teams, and experience mentoring resources.
* Track record in managing cross-functional teams across multiple professional disciplines.
* Must have the ability (and preference!) to work in a dynamic, fast-paced, hectic, and energetic environment. Ability to work independently with remote project teams and able to travel as needed (approximately 70%).

Basic Qualifications:
* 7+ years of software project management/program management experience preferably on enterprise-level implementations in a management consulting organization.
* Grasp on Cloud-based tools, techniques, systems, and solutions required.
* Working knowledge and project management experience of SalesForce suite
* Experience with managing both Waterfall and Agile software development methodologies.
* Must have an ability to communicate effectively with senior leadership including C-level client stakeholders.
* Must have a solid understanding of foundational object-oriented programming and software development.
* Must have a strong working knowledge of software build and release management processes.
* Must be able to communicate effectively and tactfully with all levels of personnel and clients, both in verbal and written modes; able to pay close attention to detail.
* Experience managing projects through SDLC using MS Project,(FinancialForce, OpenAir, etc.), Agile Scrum or similar technologies.