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Salesforce Application Services Lead
Ref No.: 17-00620
Location: Jersey City, New Jersey
Position Type:Contract
Start Date: 11/27/2017
Salesforce Application Services Lead , SFDC, Lightning and Service Delivery are the mandatory skills

a. Incident Response – Monitor incident queue and provide response (acknowledgment) as per define SLA.
b. Incident Resolution – Work on recorded incident and provide resolution as per defined SLA.
c. Coordination with various team members – Work with various team members and get update on raised incidents. Provide these updates to business stakeholders.
d. Status updates – Work with application lead to provide updates on incidents, problem areas. Provide timely updates about risks, issues.
e. Incident categorization – categorize applicable incoming incidents and classify them appropriately i.e. defects or enhancements.
f. Code deployment – Work with Client and client team to deploy code in various upper orgs (QA, UAT, Production).