Previous Job
Previous
Java Resource with exposure to E-EFM
Ref No.: 17-00541
Location: Tucson, Arizona
Position Type:Contract
Start Date: 10/23/2017
Background
 
Interactive Intelligence (ININ) is the technology used at Intuit to support all agents / customers interactions through phone, and web chat. Aspect eWFM is the technology integrated with ININ to provide Contact Center supervisor real time Contact Center management information, including agent productivity reports.  The EBS Engineering team who support this platform has a large backlog of feature requests / enhancements from the BU's, particularly around deploying the accessibility of the eWFM data to all Contact Center locations. Many of these locations today do not have real time access to the eWFM data. These locations require eWFM reporting and data feeds to be implemented. 
 
Requirement
 
We are looking to temporarily expand the team by adding one senior engineer to this team, in order to increase our capacity, and focus on big priority enhancements including developing additional eWFM real time data feed integration and reporting. For this we'd need an experienced engineering professional . This engineer will help with on-boarding additional locations on the real time data feed, and help optimize new and existing real time data feeds.   
    
·         Must have: Java services experience
 
·         Good to have: Springboot
.         Good to have: Aspect eWFM process integration experience (eWFM 8.1)
·         Good to have: Windows System Administration experience
·         Good to have: Prior experience with CTI/IVR systems, and/or with Interactive Intelligence (ININ) platform
·         Strong knowledge of software development methodologies and best practices