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Complaint/CAPA Analyst
Ref No.: 18-01881
Location: Fair Lawn, New Jersey
Position Type:Contract
Start Date: 02/15/2018
Job Category:IT - Applications Test Analyst / QA
Job Description:
• Conduct and lead the investigation and analysis of reported customer complaints per Quality Management System procedures using problem solving methodology to identify root cause. • Initiate and manage to closure, CAPA (Corrective Action/Preventive Action) investigations for customer complaints, recurring NCR's, audit non-conformances, and other investigations using problem solving methodology to identify root cause and implement effective corrective action. • Conduct CAPA effectiveness verification using risk management tools to evaluate impact of changes. • Analyze trend data, process capability data and other quality metrics in order to proactively propose specification or process changes.

Minimum Requirements/Qualifications:
• Responsibility and experience for the above in an ISO/cGMP, Automotive or aerospace environment. Additionally: • Proven track record of hands-on problem solving expertise and driving continual improvement in a manufacturing environment. • Advanced proficiency of Excel, Word, PowerPoint, including data analysis and statistical methods.

Professional Characteristics:
• Results-oriented work attitude that exhibits initiative, energy, drive, creativity, collaboration, assertiveness, diplomacy, risk-based decision making and ambition. • Excellent interpersonal skills: ability to be a team player, build and maintain relationships with internal and external customers; highly functioning team leader and team member in a multi-skilled, dynamic business environment. • Demonstrated ability to manage time wisely and effectively prioritize multiple competing tasks. • Strong verbal and written communication skills.