Previous Job
Portal and Service Catalogue Developer
Ref No.: 18-01880
Location: REMOTE, Texas
Position Type:Contract
Start Date: 03/12/2018
Job Category:IT - Database Architect/Designer/Developer
Position Overview:
  • The resource will be responsible for managing a wide variety of ITSM initiatives.
  • Most of the initiatives are related to the core (Incident Management, Problem Management, Change, Svc Catalog, etc.).
  • Solution includes the technical architecture, solution design based on customer requirements, management of all development and solution delivery activity.
  • This role is accountable to ensure that solution testing occurs across SDLC environments, and that solution integration to other environments and production maintains platform stability.
  • This role will create & modify applications.
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
  • Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
  • Performs in both a people management capacity and a technical leadership capacity.
  • Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
  • Develops and administers schedules, performance requirements, may have budget responsibilities.
Skills, Experience & Qualifications:
  • BA/BS degree in Computer Science, Engineering or related field
  • 2+ years Hands-on experience on ServiceNow data configuration.
  • Foundation Data load
  • Module specific configuration
  • Incident, Problem and Change Management
  • Service Level Management
  • Service Catalog
  • CMDB and Asset Management
  • Knowledge Management
  • User Administration - Roles, Groups etc.
  • Understanding of Domain structure in Multi-tenant Environments
  • ServiceNow Scripting, Policies/Actions and Business Rules
  • Javascript, HTML5, CSS-SCSS, Bootstrap, Adobe IllustratorAbility to travel whenever needed
  • Expert Knowledge of MS Office Applications primarily MS Excel, CSS Grids, Frameworks.
  • Proficient communication skills with the ability to interact independently with various Project teams.
  • Prior experience in IT Services including but not limited to Service Desk or Technical Support.
  • Independent learner and team player.
  • ServiceNow Certified.