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Calibration Technician
Ref No.: 18-01793
Location: Worcester, Massachusetts
Position Type:Contract
Start Date: 02/23/2018
Job Category:Non-IT Engineering
Key Responsibilities:
  • Perform instrument repairs and calibration on laboratory equipment.
  • Effectively communicate with customer as well as other Service Engineers.
  • Represents Unity Lab Services in a positive, professional manner in all dealings, both external and internal.
  • Promptly acknowledges receipt, and contacts the end-user to schedule services.
  • Ensures that the schedule meets the customer's needs and entitlement.
  • Communicate schedule of services to Customer Administration and Supervisor on a daily basis.
  • Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead.
  • Seeks assistance from peers when unable to quickly meet the customer's expectations.
  • Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion.
  • Maintain's personal Service inventory of replacement parts.
  • Returns defective material in a timely manner, and orders replacements in accordance with company policy.
  • Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.
  • Other miscellaneous duties as assigned.

Minimum Requirements/Qualifications:
  • Proven ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific
  • laboratory environment.
  • Must demonstrate proficiency in working with people: customer skills, service administrative and business functions.
  • Must demonstrate competency for installations, relocations, calibrations/qualifications, preventive maintenance and troubleshooting/repair, technical support.
  • Ability to read, interpret and analyze component layout drawings, assembly drawings, wiring and labeling diagrams.
  • Effective communication skills.
  • Ability to work independently, and as part of a group, to accomplish individual and team objectives.
  • Independently resolve routine customer satisfaction problems.

Non-Negotiable Hiring Criteria:
  • State certification to Work on a wide range of products containing refrigeration components
  • 2+ years Service Engineer experience
  • Must have strong interpersonal skills, and be able to communicate effectively with a wide variety of people.
  • High school diploma/equivalent required.