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ServiceNow Architect
Ref No.: 18-01626
Location: AUSTIN, Texas
Position Type:Contract
Start Date: 03/02/2018
Job Category:IT - Applications Architect (other than Java)
Position Overview:
  • This role ensures that the offerings are architected and designed to meet the defined business, functional, technical, performance and process requirements.
  • Works closely with Portfolio and Offering Management, Engineering, Delivery, Deployment and Operations team to ensure the right services are built and delivered.
  • Creates detailed offering collateral to ensure success of Offering teams as new bids are generated.
  • Provides technical leadership to Technical and Core Services architects assigned to the offerings.
  • Works closely within the GEP to meet architecture, document and process standards as defined by team technical leaders.
  • Primary point of contact for overall SERVICENOW architecture and functionality, have a full understanding of how hardware, integrations, database and all other SERVICENOW applications are related and dependency impacts of any changes or updates.
  • Architecture and design of major software products critical to the SERVICENOW system and SERVICENOW solutions
  • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design.
  • Work with peers in other groups to define SERVICENOW architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability
  • Assist with integration of the SERVICENOW architecture strategy with other technologies and methodologies
  • Interact with Service Now and internal teams to help solve critical deployment and architecture issues.
  • Partner with offering architects to produce detailed conceptual and logical architectures that meet all business and technical requirements provided
  • Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of SERVICENOW related systems
  • Prioritize requests and Engineering efforts based on business drivers and dependencies
  • Completes assigned activities within schedule
Skills, Experience & Qualifications:
  • Certified ServiceNow System Administrator
Expert knowledge of the following ServiceNow components :
  • IT Service Automation Applications Service Automation Platform
  • Orchestration
  • Discovery Performance Analytics
  • Case Management Applications
Must have taken the following SERVICENOW Training:
  • ServiceNow Advance System Training
  • Application Creation in ServiceNow
  • ServiceNow Discovery
  • ServiceNow Orchestration
  • ServiceNow ServiceWatch
  • ServiceNow Business Service Mapping
  • Domain Separation
  • Certified Implementation Specialist
  • Implementation Bootcamp
  • Fulfiller training
Key Qualifications:
  • Ability to create detailed conceptual, logical and physical architectures
  • Minimum of 10 years' experience working in a technical environment supporting computing infrastructure
  • Knowledge of ITIL
Familiarity with one or more of the following :
  • Monitoring - Nagios
  • Virtualization – VMWare, Hyper-V, Citrix
  • Infrastructure Security
  • Networks
  • B2B – WebMethods, Informatica, BAO
  • BMC ITSM or other ITSM platforms
  • SERVICENOW Knowledge Management or other KM tools
  • ODS (operational data stores)
  • Excellent analytical and troubleshooting skills
  • Outstanding verbal and formal written English skills
  • Ability to work with partners and peers located worldwide
  • Demonstrated knowledge in the development lifecycle including requirements analysis, service offering design, user interface design, system integration, change management, configuration management, testing, training development, documentation design, and service offering release.