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EPC Messaging Operations Support Analyst
Ref No.: 18-01555
Location: Tarrytown, New York
Position Type:Contract
Start Date: 02/28/2018
Job Category:IT - Infrastructure Other Skills
  • This role uses professional concepts in accordance with company objectives to solve highly complex problems in creative and effective ways.
  • Some barrier-to-entry exists at this level such as a dependency on management and peer reviews as well as the ability to follow company and professional standards.
  • This role works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • This person exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • This position requires 8 to 12+ years of experience and expertise in profession.
Responsibilities and Accountabilities:
  • Expert-Level in Microsoft Exchange 2016/2013 Server and integrated technologies
  • Strong hands on experience in complex Microsoft Exchange enterprise environment
  • Expert-Level experience in Configuring and Administration of High Availability environment for Exchange Services
  • Strong experience with Email gateway technologies like Proof-Point, McAfee and SMG
  • Environmental changes – consolidation, platform upgrades, and divestitures of Exchange, Office 365/Exchange Online
  • Strong experience in Enterprise vault and other archiving technologies for Exchange.
  • Responsible for working with the Service Delivery Manager (SDM), Account Executive (CE) and manager to strengthen position as a strategic partner and IT Services Provider.
  • Superior customer facing and technical skills including ability to develop "trusted advisor” relationship with Enterprise customers.
  • Provide recommendations on the evolution of the infrastructure to meet short, medium and long-term objectives as it relates to Digital Workplace Collaboration.
  • Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
  • Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
  • Optimize the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
  • Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Messaging.
  • Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
  • Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
  • Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
  • Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
Secondary functions:
  • Train Digital Workplace IT support team as needed.
  • Provide Level 3 support to Service Desk and Level 2 engineers as needed.
  • Have working knowledge of and keep current on Network Infrastructure Topology as it relates to Digital Workplace messaging technologies.
Necessary skills:
  • Expert-Level in messaging technologies such as Exchange 2013, Exchange 2016, and Office 365 Exchange Online.
  • Advance-Level understanding of Email gateway technologies like Proof-Point, McAfee and SMG
  • High-Level of understanding of Microsoft's Productivity Software – Collaboration Suite ( Skype for Business, SharePoint, OneDrive)
  • Strong understanding of ITIL.
  • Must be able to collaborate effectively with other associates within the organization.
  • Ability and willingness to take direction from team Lead, SDM and Executives.
  • Ability to work in a team environment.
  • Able to adapt to a changing technical environment.
  • Ability to coach other members of team in their area of expertise.
  • Ability to communicate clearly with all team members and end-users.
  • Ability to work with a sense of urgency.
  • Customer facing presentation and consulting skills.
  • Strong knowledge of Microsoft PowerShell.
Certifications / Experience / Training needed:
  • 10+ years of working with Microsoft Exchange 2013/2016 and O365 Exchange Online technologies
  • 5-7 years of Microsoft and Networking Technical Experience
  • Proven experience in managing complex Microsoft Exchange enterprise environment Collaboration Migrations for large global enterprises
  • Solid understanding of O365 Exchange Online technologies
  • Solid understanding of Email gateway technologies like Proof-Point, McAfee and SMG
  • Good Understanding of Enterprise vault and other archiving technologies
  • Proven ability to work on large-scale global deployments in multiple locations
  • Strong understanding of networks and related WAN/LAN technologies
  • Strong understanding of TCP/IP and Network communications
  • 4-year degree or equivalent experience
  • Microsoft Certifications in the Microsoft technologies required for this position.