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Customer Service Representative
Ref No.: 18-01466
Location: Memphis, Tennessee
Position Type:Contract
Start Date: 02/26/2018
Job Category:Non-IT Clerical / Administrative
  • Answer 50 – 70 Inbound calls per day / Average Talk Time - 5 minutes or less
  • Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
  • Accurately identify and escalate AE/PQC within 1 business day
  • Field caller complaints and escalate via the request for supervisor process
  • Respond to sample accountability emails within 24 hours of receipt
  • Daily spreadsheet completion & submissions.
  • Data & Documentation management.
  • Attendance and On phone percentages (90% or better)
  • High School graduate (some college preferred)
  • 3-5 years customer service experience within a inbound call center environment
  • Above average computer skills
  • Exceptional written and verbal communications.