Answer 50 – 70 Inbound calls per day / Average Talk Time - 5 minutes or less
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate AE/PQC within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions.
Data & Documentation management.
Attendance and On phone percentages (90% or better)
High School graduate (some college preferred)
3-5 years customer service experience within a inbound call center environment