Previous Job
Field Engineer
Ref No.: 18-01134
Location: Tustin, California
Position Type:Contract
Start Date: 02/12/2018
Job Category:IT - Infrastructure HelpDesk / Desktop Support
Required Skills:
1. PC/Workstation Hardware, Advanced
2. PC/Workstation Software, Advanced
3. Voice Networks, Advanced
4. Desk-side Software Support (DSS), Advanced – In person customer interaction
5. Help Desk experience
6. Good communicator
7. Customer service focus
8. Familiarity with Remedy ticketing system
9. Avaya Site Administration – I would say telephone experience is mandatory
10. Mainframe – the Auto Club app is home grown, but if a person has mainframe experience it should be relatively easy to train
  1. Other key software:
    1. Kronos
    2. Verint
    3. BlueZone
    4. Active Directory
    5. MS Remote Access
    6. Remote Desktop Connectivity
    7. MS Office
    8. Windows 7 and Windows 10 troubleshooting.
    9. Open Database Connectivity (ODBC) configuration since that is becoming much more frequent.
    10. Familiarity with Bitlocker.
    11. And familiarity with SCCM since that will be used more in Win 10.