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Technical Writer
Ref No.: 18-00844
Location: Pleasanton, California
Position Type:Contract
Start Date: 01/02/2018
Job Category:IT - Applications Technical Writer
Job Description
  • Technical writer will be a critical member of a team responsible for identifying and documenting Service Operations work instructions.
  • Responsible for engaging team members, compiling and organizing work flow information and creating concise and clear work instructions per project commitments.
Key responsibilities:
  • Document Service Operations tasks into standardized work instructions
  • Participate on Kaizan team to identify best practices and workflows
  • Ability to engage employees performing Service Operations tasks and gather required information to incorporate into work instructions
  • Ability to evaluate content for appropriate depth and detail
  • Participate in work instruction validation and make required changes
Key Skills:
  • Experienced in creating documentation for SAP/JDE process flows utilizing flowcharts, screen shots and written instruction.
  • Works with minimal direction both independently and within a team environment
  • Strong time management skills, works well under pressure to meet deadlines
  • Attention to detail and accuracy
  • Familiar with SAP and JDE
  • Skilled in use of Office software
  • Strong grammar and writing skills.