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Security Systems Analyst
Ref No.: 18-00698
Location: Augusta, Georgia
Position Type:Contract
Start Date: 01/29/2018
Job Category:IT - Information/Cyber Security
Job Description:
  • To provide high quality security device management and support services to Managed Security Service customers.
  • This can include (but not limited to) Firewall, IDS/IPD, VPN Concentrator, VM/Scanning Systems in either a leveraged or dedicated delivery team model.
Key Job Responsibilities:
  • Working incidents based on standard service measures.
  • Provide technical support to customers across the managed service portfolio.
  • Responding to device alerts through in-house proactive alerting system.
  • Support customers via on-site, and/or remote phone and email.
  • Liaise with vendors to support customer devices and environments.
  • Attending technical training to retain skill levels across portfolio.
  • Technical certification in at least 1 security or network products set
Required Skills:
  • 2 years related experience
  • An understanding of networking technologies
  • Experience in a Support environment
  • Experience of working within a team environment
  • Excellent customer service skills
  • Pro-active attitude to troubleshooting support issues
  • Evidence of trouble-shooting skills
  • Experience working with packet captures/tcp dumps
  • Knowledge of different security platforms available with experience of configuring/managing at least one of the following:
  • Checkpoint firewall
  • Juniper Netscreen/SRX firewall
  • CISCO PIX/ASA firewall
  • Bluecoat Proxy
  • F5 load balancer
Beneficial Skills:
  • Knowledge of Checkpoint, F5, Bluecoat, MacAfee and Juniper Products
  • Familiarity with SIEM, IPS/IDS and VPN Technologies and Authentication Software
  • Familiarity with Microsoft and Citrix servers.
  • Familiarity with ITSM/ ticketing systems.