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Windows Server Engineer
Ref No.: 18-00004
Location: Rensselaer, New York
Position Type:Contract
Start Date: 01/02/2018
Job Category:IT - Infrastructure Other Skills
  • Delivers second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
  • Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met.
  • Provides alerts and situation status information to both client and Client management.
  • Coordinates critical customer issues as well as new product and/or system implementations.
  • Prepares and approves technical documentation and ensures that technical and customer documentation is clear, accurate and complete. Identifies training needs.
  • May develop and conduct training sessions for other analysts and customers.
  • May lead teams of analysts on defined projects.
  • Responsible for supporting and maintaining the Microsoft Windows Server Operating system, Microsoft Active Directory, and the Virtualization technologies in the environment.
  • This includes planning for and responding to service outages and other problems, and being a Tier 3 escalation point for moderately complex server problems beyond the knowledge of other technical support staff.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services or problem escalation.
  • Fully qualified server engineer.
  • High degree of troubleshooting.
  • Self-starter needing some guidance from the team lead
  • Provide hands-on support and engineering work in the Windows 2008/2012 server environment
  • Provide hands-on support and engineering work in the VMware 5.5 environment
  • Configure, manage and maintain a VBlock Converged Infrastructure environment
  • Some Knowledge of Datacenter infrastructure including Cisco UCS, EMC, vBlock, VMware and Windows Server
  • Deliver patches and updates to the VMWare vSphere platform management systems including, but not limited to vSphere Hypervisor (ESXI), vCenter Management Toolset, and VMWare Tools
  • Coordiate implementation of VBlock patches by working with 3rd Party vendors to ensure updates are current
  • Develop and Establish automated corrective actions for server problems where possible
  • Participate in On-call after-hours support schedule for server systems to be performed on a rotational basis
  • Review all job aid documentation and follow all step-by-step instructions to ensure work adheres to the customer requirements
  • Adherence to change and incident management processes.
  • Work the incident queue to troubleshoot and resolve L3 tickets
  • Close all support requests tickets in a timely manner with a focus on customer satisfaction and SLAs
  • Submit RFCs for all changes made in the environment, following documented detailed oriented procedures
  • Maintain current documentation for all processes and procedures
  • Good verbal and written communications
  • Communicate effectively with customers, peers and supervisors
  • Work on project requests and ensuring the Windows management team is kept informed of all project requests that are received.
  • Focus to ensure all projects are completed on time and within budget
  • Interact with internal customers to resolve issues, respond to requests and understand business requirements in order to optimize the computing environment
  • Deliver Microsoft operating systems (OS) and Microsoft application patches
  • Work with vendors as necessary to implement and maintain enterprise technologies
  • Familliarity with Windows Server 2016
  • SLAs
  • Client Satisfaction
  • Excellent verbal and written communication skills, able to effectively interface with clients, colleagues, and stakeholders
  • Ability to deliver high quality and accurate work
  • Ability to work in a time-sensitive environment
  • Possesses the logic required to analyze and resolve highly complex technical and business problems
  • Strong organization and time management skills
  • Strong data gathering and research skills
  • Can act as a resource for colleagues with less experience
  • Team player
  • Experience supporting Enterprsie VBlock environment
  • Adhering to ITIL industry standards
  • Worked in an Healthcare Environment with strict Pharmaceutical Industry Compliance Requirements
  • 5 years minimum IT experience
  • Familliarity with Windows Server 2016
  • 5 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2008and above required
  • 3 years minimum working with VMWare products.
  • Experience supporting a large VMware environment
  • 2 years minimum experience working in VBlock environments
  • Knowledge of ITIL processes and experience adhering to them in a production environment
  • Windows Server 2008/2012 Active Directory management including DNS, GPO expertise required.
  • Professional attitude, appearance and communication skills required
  • Management of a large VMWare and Windows 2008/2012 environment
  • Service Delivery Manager
  • O/S Delivery Manager
  • PMO staff
  • Client Management Team
  • Client technical staff