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Field Engineer
Ref No.: 17-07374
Location: New York, New York
Position Type:Contract
Start Date: 11/20/2017
Job Category:IT - Infrastructure HelpDesk / Desktop Support
Day to Day Work:

Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.

The General Duties:

• General hardware break/fix of laptops & desktops
• Troubleshooting and repair of hardware and software issues to maintain business continuity
• New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
Optimizing Hardware/Software/Networking products and configurations as scripted ensuring customer satisfaction.
Active Directory Management.

Role Requirements:

• High School diploma or GED required
10 or more years of experience in a hands-on desk side support role required (this means in-person customer assistance!!!!)
• Must have valid driver's license with reliable vehicle and appropriate insurance (required) 
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
• Excellent communication skills required.
A+ Certification required.
Lenovo, Dell and HP certifications a plus.


Additional Requirements:

· Good verbal and written communication
· Provides answers to users by identifying problems; researching answers; guiding users through corrective steps.
· Optional only: Pro-actively identify problems to improve hardware / system performance; recommending changes.
· Identify, diagnose, and resolve level one and two issues in computer hardware and software in laptops, PCs, Macs, tablets, and mobile devices
· Install and upgrade hardware, software and provide complete assistance to the end user
· Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
· Provide one on one assistance to end users regarding technical issues, either by phone, mails, or in person
· Limited to end-user service scope: Resolve network related issues like local area connection problem, network access, mails, internet, vpn, etc.
· Limited to end-user service scope: Coordinate with third party service provider for timely repair of hardware and system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
· Limited to end-user service scope: Provide assistance in installation and troubleshooting of other peripherals like printers, scanners, A/V, etc.