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Field Engineer
Ref No.: 17-07307
Location: Los Angeles, California
Position Type:Contract
Start Date: 11/15/2017
Job Category:IT - Infrastructure HelpDesk / Desktop Support

Job Description:
  1. IMACD
  • Install  Devices with the base installation of the Operating System and core office products including unpacking, commissioning, and testing of the new equipment and handover to the user
  • Addition of new hardware components to Devices
  • Changes to systems such as version software upgrades (to one system)
  • De-install of Client hardware and relocation to central storage within the same Client location
  • Hardware Break/fix Service.

Desk Side Support Service
  • On-site troubleshooting for MS Office and COTS and Software products.
  • Manual drivers upgrades and fixes as applicable
  • Resolution of supported software configuration issues
  • Issue resolution for custom built application is done by leveraging existing knowledge articles or if not available de-install, install and configuration of the application as per provided standard operating procedures.
  • Upon completion of the deskside software support visit, performance of defined acceptance testing with End User.
  • Smart Hands Support

Required Skills:
  • General PC and Mac deskside H/W and Software skills
  • General knowledge of network and server/printer environments for smart hands at the direction of Omnicom.
  • Most of the sites have a majority of Macs over PCs per the site equipment ratios below.