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Desktop Support Technician
Ref No.: 17-07073
Location: Las Vegas, Nevada
Position Type:Contract
Start Date: 11/13/2017
Job Category:IT - Infrastructure HelpDesk / Desktop Support
  • Provide desktop level resolution for all users with hardware, software and application problems.

Job Functions:
  • Monitor, prioritize and respond efficiently to requests received through the ticketing system, including logging and tracking all issues to resolution.
  • Resolve user-reported problems as expertise permits using available tools, and following procedures and policies for thehandling of support cases.
    Modify configurations, utilities, software default settings, etc. for the local workstation.
    Deploy hardware components across locations to ensure each workstation meets the needs of the end user's role.
  • Troubleshoot issues to determine nature of problem.
  • Escalate more involved problems to the appropriate internal or external support team.
  • Interface with application vendors as needed to resolve issues. Install, configure and test new workstations, software and peripheral equipment like printers, scanners, monitors and phones.]
  • Desktop/IT Support Experience minimum of 2 years.