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Field Engineer
Ref No.: 17-06956
Location: Rockland, Massachusetts
Position Type:Contract
Start Date: 10/27/2017
Job Category:IT - Infrastructure Other Skills

Job Duties:
  • Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
  • Fully qualified field engineer. High degree of troubleshooting skill required.
  • Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
  • Need clear understanding of how to manage a ticket queue in an SLA driven environment.
  • Must have excellent customer relationship skills.
  • Level 3 break/fix expertise required.
  • Courteous, outgoing, friendly personality that evokes confidence.

Required Skills:
  • English, Experienced.
  • Deskside Support Services Delivery & Support, Experienced (Must have experience working directly with customers).
  • CompTIA A+, Required.
  • Service Now Experience preferred.
  • Excellent communication skills, both written and spoken in English.