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Field Engineer
Ref No.: 17-06859
Location: Billerica, Massachusetts
Position Type:Contract
Start Date: 10/24/2017
Job Category:IT - Infrastructure HelpDesk / Desktop Support
Job Duties:
· Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
· Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
· Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
· Fully qualified field engineer. High degree of troubleshooting skill required.
· Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
· Need clear understanding of how to manage a ticket queue in an SLA driven environment.
· Must have excellent customer relationship skills.
· Level 3 break/fix expertise required.
· Courteous, outgoing, friendly personality that evokes confidence.

Required Skills:
1. English, Experienced
2. Deskside Support Services Delivery & Support, Experienced
3. CompTIA A+, Required
4. Service Now Experience preferred
5. Excellent communication skills, both written and spoken in English.