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Field Engineer
Ref No.: 17-06712
Location: New York, New York
Position Type:Contract
Start Date: 10/18/2017
Job Category:IT - Infrastructure HelpDesk / Desktop Support

Job Description:
Day to Day Work:
· The role of the Technician is to ensure that the overall BSC service is both managed and that SLAs are met.
· The Technician must ensure that customer service / customer satisfaction are maintained. This is achieved by ensuring that the BSC walk up is manned, queues managed and that machines are delivered to customers within the agreed timelines.
· Walk-up: Users `walk up to the BSC kiosk where a technician will be available to support incidents, queries and laptop installation pickup. A stock of parts will be maintained in order that users benefit from same day fix (in most cases) at the BSC as opposed to waiting on a next day warranty part delivery.
· General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops Troubleshoot and resolve software issues to maintain business continuity
· Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment
· Managing Objects and User Accounts in Active Directory
· Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements
· Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community

Required Skills:
· English, Experienced
· Problem Solving, Advanced
· A+ IT Technician, Experienced.