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Customer Support Security Specialist
Ref No.: 17-05824
Location: WASHINGTON DC METRO AREA, VA, Florida
Position Type:Contract
Start Date: 07/24/2017
Job Category:Non-IT Clerical / Administrative
Description:
  • The analyst will provide inbound Call Center support to Client employees, security professionals and government agencies.
  • Routine calls in the Call Center may include questions from employees on how to complete their Personnel Security Clearance paperwork, security clearance status, incoming and outbound visits .
  • Duties would also include, but are not limited to, processing domestic and international visits, Non-Disclosure Agreements, system access requests for the Joint Personnel Adjudication System and other routine duties in an industrial security office.
  • Call Center hours of operation are between 7:30AM and 6:30PM.
  • The expected work schedule will be 9:00AM-6:30PM

Skill/Experience/Education
Mandatory:
  • High School diploma and/or some college with additional specialized training in specific aspects of job functions and/or demonstrated ability to perform assigned tasks, and 1 year of experience. 
  • Effective communications skills (verbal and written), customer service experience, proficiency with data entry, ability to perform proficiently in multiple systems simultaneously maintaining accuracy, ability to effectively manage multiple tasks and competing priorities, must be able to obtain and maintain a security clearance.