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Manufacturing IT Support Specialist - Non Exempt
Ref No.: 20-00648
Location: Phoenix, Arizona
Job Description:
  • The position is a combination of manufacturing/lab systems/application and end-user support.
  • In summary, the skillset needs to be of broad spectrum and the attitude of the person must be outgoing, reliable, can-do attitude and resourceful in nature.
  • We are a small IT team here in Phoenix, hence our skills set is broad to provide appropriate capabilities to the business.
  • Tech Ops Support Specialist is responsible for supporting the daily operation including helpdesk ticketing, desktop support for office and manufacturing, remote access systems, cabling, printing, IP telephony.
  • The Tech Ops Support Specialist is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands.
  • Daily operation, maintenance and troubleshooting of the network and network-related systems. Support resolution of Level 1-2 service calls, in a timely manner. This includes IT support for critical manufacturing operations.
  • Supports telecom infrastructure. Assists with the administration and setup of phones and telephone based systems.
  • Assist users with logged IT related incident service request.
  • Accurately record, update and document requests using corporate IT service desk ticketing system.
  • Performs network troubleshooting to isolate and diagnose network problems.
  • Assists with installation and maintenance of desktops, printers and network related hardware.
  • Assist in special projects as assigned by management.
  • Understands issues involved with administering and maintaining corporate infrastructure, including network connectivity.
  • Support resolving incidents and upgrade software and hardware ie. desktops, printers, copiers and scanners.
  • Setup install, configure user computers for new users and ensure delivery of equipment In a timely manner.
  • Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
  • Collaborates with other IT subject matter experts to drive solutions and best practices

Qualifications:
  • Bachelor degree in computer science, related field or equivalent experience required with 1-2 years of relevant experience in basic supporting and troubleshooting end-user technology.
  • HW/SW/A+/ Cisco certifications a PLUS.
  • Proficiency in supporting MS Office, desktop imaging & related applications
  • Ability to apply technical information in a demanding work environment.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical personnel.
  • 3-6 month of relevant experience in supporting GXP application.
  • GOOD Knowledge of GAMP is a PLUS.
  • GOOD Knowledge of 21CFr Part 11 is a PLUS.
  • GOOD Knowledge of GMP is a PLUS.