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Windows Engineer & Site Cyber Lead - Non Exempt
Ref No.: 20-00599
Location: Summit, New Jersey
Job Description:
  • Support the administration of IT systems onsite.
    • Provide troubleshooting and hands-on support to resolve technical issues.
    • Daily operations and sustaining support.
    • Making improvements to, and offering advice about, installation, configuration and governing procedures.
    • Scheduling and coordinating work to tight deadlines.
    • Ensuring that infrastructure works to specification.
    • Creating and carrying out test procedures.
    • Writing reports and documentation.
    • Providing technical support.
  • Follow site safety procedures.
  • Working with on call teams when problems are escalated.
  • Support Windows O/S Patching.
  • Support Periodic Monitoring.
    • Audit Trail Reviews (System Administrator).
    • User Account Reviews.
  • Monitor /review of system backup health.
  • Monitor system services and response.
  • Author and update Admin SOPs (as needed).
  • Support High Availability hosting ,DR and system recovery testing.
  • Act as POC with IT Cybersecurity and coordinate cyber project. implementations impacting site.
    • Network monitoring
    • Server monitoring
    • Firewall and remote access implementations.
    • Patching and AntiVirus distribution and deployment, and return to service.
  • Coordination with hosting team and manufacturing outages/
  • Communication of needs and outage windows with hosting team and manufacturing operations/
  • Monitoring health of systems for return to service and escalation of issues if required.
  • Work with all departments and with all levels of the organization, and vendors.
  • Work closely with other team resources and PM's including MES, Data Analytics, Process, Automation, and Site IT Infrastructure.

Decision Making:
  • Take action, final decision, recommend.
  • Makes technical decisions within agreed limits ensuring relevant decision makers are involved in the decision processes. Identifies and reports any project challenges or discrepancies from normal practices or procedures to project management, recommending and implementing corrective actions. Works on problems of diverse scope in which analysis of situation or data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Supervision Received:
  • Limited supervision - Receives assignments in the form of general objectives and establishes goals and plans to meet objectives. Work is reviewed and measured based on meeting established objectives and schedules.

Supervision Exercised:
  • Some indirect supervision of relevant teams to assure desired outcomes are achieved.
  • Employees are expected to display the Client Biopharma Behaviours, which enable them to be successful and perform at their highest level:
  • Passion: We pursue excellence to help patients prevail.
  • Innovation: We embrace new ideas.
  • Accountability: We own our outcomes and the outcomes of others.
  • Speed: We act with urgency and agility.

  • At least 5 years' experience with installation, administration and configuration of server /Network infrastructure for Virtualized solutions in the biotechnology or pharmaceutical industry is required.
  • Experience with Active Directory Domain Services infrastructure and administration.
  • Understanding of Microsoft Hyper-V Manager, Failover clusters and Microsoft Hyper-V host and management servers, or VM ware.
  • Understanding of Microsoft Licensing and Vendor package licensing.
  • Experience with Microsoft Windows Sever versions 2012 and 2016
  • SQL Server administration experience is desirable.
  • Experience with Backup and Recovery solutions for large virtualised server infrastructure.
  • Strong communication skills. Problem solver with a focus on achievement of overall goals.
  • Proven success working well in a team environment with flexibility to react to changing business needs.
  • Ability to work independently and remotely with minimum direct supervision
  • Ensuring compliance with practices, policies, procedures, legal requirements and goals of project sponsors and approved methodologies, develop supporting documentation and monitor budget tracking/ timeliness/ scheduled resources.

Working Conditions:
  • Maintaining Servers and Network Infrastructure.
  • Willing to work irregular hours, weekends and holidays as required.