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Client Services Specialist
Ref No.: 20-00432
Location: New York, New York
Debt & Agency provides trust, agency, administration, and processing services to borrowers of bank debt and issuers of debt and equity in the international capital markets. Corporate Trust is structured along product lines Debt & Agency Services, Structured Credit Services, Depositary Receipts, Corporate Services, and Domestic Custody.

Bank Loan Services is a business that sits within the Debt & Agency team which provides 3rd party loan agency administrative middle/back office services for loans to clients who are originators and/or arrangers of middle market and broadly syndicated bank loans. Our unique alternative for the administration support of loans gives our clients scalability, flexibility to support their business as they utilized our Bank Loan Services experience in loan syndication and loan technology. Our client profile type are hedge fund managers, private equity firms, direct lending funds, financial institutions and various our Client desks who originate and arrange syndicated loan financings. Our group will often take on 'middle-office' services as facility/administrative agent and collateral agent on a wide portfolio of deals, originated both by our Client AG and third party originating banks. Much of this work is high profile and may be complex in nature.

The successful candidate will be part of a team based in New York as a Bank Loan Client Support Analyst, all of whom work exclusively on Loan transactions and other administrative tasks.

Key duties will include:

Responsible for assisting in the management of a 'middle office' agency portfolio of Syndicated Loans transactions for various loan sectors.
Ensuring that all weekly, by-monthly and monthly MIS is reviewed, approved and complete in various internal MIS systems
Works collaboratively within the organization, as well as independently
Daily liaison with all transaction parties, including clients, borrowers, lawyers, syndicate banks, trustees, GTO Loan Operations, Loan IT and other interested parties
Client visits

Responsible for assisting in the reviewing of agency and related documentation for new deals, restructures, waivers and amendments, and ongoing transactional matters in line with standard Loan Syndication Trading Association (LSTA) templates
Working with TMG and team manager on the negotiation on the terms of such documentation (from the Agent's perspective) with borrowers, lawyers, arrangers, GTO-Loan Operations and other involved parties

Handling the administration of a portfolio of Syndicated Loans transactions (ranging from small 'club' deals to large leveraged facilities)
Maintain internal databases (register of lender and credit contacts)
Data room maintenance (Debtdomain / Intralinks)
Ongoing security maintenance
Facilitate ancillary requests
Waiver and amendment requests
Manage loan prepayments and drawdown requests
Resolving client queries
Identify and escalate open issues to Team Manager
Assist with the primary syndication trade settlement process and secondary assignments in Clear Par trade settlement system.
Work with management and TMG default team on required action steps for defaulted loans (accelerate / workout, standstill agreements, scheme of arrangement, enforcement and liquidation)
Monitor financial and compliance requirements per the terms of the loan agreements
Ensuring that all weekly, by-monthly and monthly MIS is reviewed, approved and complete (CTC Reviews, Ticklers, DMS, DMS Events, Client Billing)
Ensuring the timely billing and chasing of revenue clients
Responsible for assisting with client on-boarding process and coordinating of KYC with various internal KYC teams

Maintaining relationships with key clients internal and external
Maintaining relationships with key service providers (internal and external) that support the team

Candidate Specification:

Bachelor's Degree preferred in Business, Finance, Accounting or Economics. Alternatively, 1-2 years of experience in the finance industry is required
Experience in loan administration / operations / another relevant area
Confident, articulate, and able to build rapport and maintain strong relationships with clients
Numerate and literate with a high attention to detail
Ability to work to multi-task and work in a fast-paced environment
PC literate with good working knowledge of MS Excel, MS Word, Debtdomain / Intralinks,
Knowledge of Loan IQ system preferred but not required
Self motivated, proactive, and possessed of an ability to use own initiative
Assertive, with excellent interpersonal skills
Possess well-developed business skills
An excellent team player, capable of sharing information freely, and assisting others as required
Displays attention to detail and accuracy
Possesses a demonstrated ability to build and manage relationships, and has the credibility and confidence to liaise effectively at senior levels
Has a good understanding of market practice and procedures relating to Syndicated Loans agency work
Shows willingness to, and demonstrated experience of, delivering to clients
Has strong time management and organizational capability