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Technology Service Analyst
Ref No.: 20-00431
Location: Jacksonville, Florida
  • The Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Technology Service Analyst are: monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Technology Service Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.