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Systems Engineer
Ref No.: 18-01475
Location: Detroit, Michigan
The Application Sustain SME provides daily support for a suite of IT applications and ensures normal operations. This role assists in systems analysis of the technical environment and collaborates with other members to maintain and improve system/application performance and stability.
The application is Java-based and runs on Red Hat Linux and Windows servers. It utilizes Tomcat JVM, MS SQL and Oracle databases.

Job Responsibilities:
  • Develop deep understanding of the business needs for the supported application(s)
  • Develop deep understanding of the technical aspects of the supported application(s)
  • Involved in release transition and designing of monitoring strategies for new functionalities
  • Implement and maintain system/application automation using Java, shell scripts or other tools
  • Troubleshoot application issues
  • Drive and perform application maintenance tasks (monitoring, troubleshooting, upgrades, system testing, etc.)
  • Comply with Incident, Change, & Release Management, IT Risk & Compliance standards
  • Create and maintain application documentation

Qualifications
  • Bachelors' degree in Information Systems, Computer Science or Computer Engineering
  • 3+ years' experience with Java applications development or level 3 support
  • 3+ years' experience with SQL query
  • Ability to communicate technical information to non-technical users
  • Technical aptitude, attention to detail, and strong problem-solving capabilities
  • Knowledge in ITSM for incident, problem, change, and release management and CMDB is desired
  • Experience in configuring monitoring tools such as Splunk, ScienceLogic, AppDynamics is a plus
  • Experience with IVR or telephony systems a plus, but not required