Previous Job
Production Support
Ref No.: 18-01332
Location: Detroit, Michigan

• Take a lead role in troubleshooting and resolving technical issues causing the unavailability of applications for users. Accomplished through extensive research (e.g. trouble shoot issues, apply maintenance, service packs, perform upgrades, remain current on new technology, and Tier 2/3 support) using internet, vendors, and coworkers.
• Guide 6 or more junior engineers for problem solving, task management & monitoring best practices
• Lead the review, setup and support of application upgrade projects/environments.
• Assume ownership for deliverables and work in collaboration with a team of engineers to
• Collaborate with business partners, management and other technical teams within the organization to achieve results

• BS or MS in Computer Science or equivalent
• 10+ years' experience in application development, implementation, production support
• 8+ years with Java. Familiarity with development IDE tools like Eclipse. Ability to debug and analyze coding issues
• Strong experience with Oracle or PostgreSQL
• Experienced in Oracle WebLogic, Jboss, Apache
• Excellent communications skills (verbal and written) are required.
• A strong attention to detail
• ITIL knowledge for incident, problem, and change management and CMDB
• Knowledge in Release Transition Management
• Experience with multi-factor authentication application such as RSA is desired.
• Experience in configuring monitoring tools such as Splunk, ScienceLogic, AppDynamics is desired
• Experience with synthetic monitoring and test automation using Selenium is a plus
• Experienced supporting applications utilizing load balancing cluster and F5 is a plus
• Experience with user authentication, policy-based authorization, and/or single sign-on applications like CA Siteminder or LDAP is a plus
• Experience with Akamai, Adobe web analytics is a plus