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Technical Support Lead
Ref No.: 18-00074
Location: Englewood , Colorado
Position Type:Direct Placement

  Software Technical Support Specialist

Founded in 1996, based in Denver, CO, Softec Solutions is a leading IT staffing solutions and services company that takes the challenge out of finding high-demand technical skill-sets. Softec takes a proactive approach in understanding business challenges and local market analytics, provides customized recruiting solutions, and delivers value and results. 

Softec Solutions is currently seeking a Software Technical Specialist who will provide testing, implementation and web-based training of internal proprietary software, as well as resolve the end users' problems by troubleshooting the application and related hardware, all primarily over the phone and via email.

  • Troubleshoot, analyze and answer end-user support issues via phone, email and voice mail, as it relates to our application and hardware platform
  • Customer training on product usage as well as customer follow up
  • Testing new software releases and creating end-user documentation
  • Proficient with mobile device including Android, iOS and Windows; stage handhelds for shipment to customers; assist with handheld connectivity issues
  • Log and track calls and detail the resolution information in help desk knowledge management database
  • Perform initial program installation and user-specific set up 
  • Assist customers in analysis and understanding of their system processes and reporting
 Minimum Qualifications:
  • 1-3 years helpdesk work experience is strongly preferred.
  • Candidates must have strong phone and communication skills as well as the ability to read and interpret documents, write reports and email correspondence, and speak effectively to customers or employees of varying degrees of technical ability.
  • Knowledge of Microsoft Excel, Word, Outlook and a variety of web browsers (Ex: Explorer, Chrome, Fire Fox, etc) and basic math.
  • Individual will need to become proficient with Windows Mobile, Android and iOS platform-based handheld computers.

Softec Solutions, Inc is an EEO/Affirmative Action Employer.