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Technical Support Specialist / A+, Contact Center, (Call Center, Telephony Support
Ref No.: 18-04696
Location: Columbus, Ohio
Valintry is seeking a Contact Center PC Support Specialist in Columbus, Ohio.

POSITION SUMMARY:
  • The Contact Center Support Specialist is responsible for providing personal computing technical support for both the Columbus Contact Center personnel and @Home Agents so that they can successfully and effectively perform their job functions.
  • They will deploy, build and repair the necessary personal computer hardware and peripheral components. Loads and verifies correct operation of user software packages.
  • Troubleshoots and resolves hardware and software issues for both computer and telephony equipment.
  • This position is required to quickly resolve reported user issues within SLA timeframes.
  • Investigate and make recommendations on new technologies that can make the department and our users more productive.
     
PRIMARY DUTIES & RESPONSIBILITIES:
  • Resolve reported hardware and software problems or escalate issues as needed.
  • Installing hardware and software upgrades.
  • Research and make recommendation on new technologies, both hardware and software.
  • Assist others in the department as needed.
  • Interact with customers to provide guidance on proper software usage.
  • Troubleshoot telephone sets and associated cabling.
  • Assist other IT groups for support or to gather technical information.
  • Performs semi-annual preventative maintenance on all desktop and laptop PCs.
  • Document new technical support procedures and configurations based on job responsibilities and maintain existing policies.
  • Learn to support new technologies as they are introduced into the center.
  • Keep management informed of any potential problem patterns.
  • Maintain records of maintenance performed and inventory updates.
  • Maintain Anti-Virus definitions on all personal computer systems.
  • Troubleshoot LAN/WAN applications.
  • On call to resolve reported after hour issues in the Contact Center or by the @Home Agents.
  • All other duties as needed or required
     
JOB REQUIREMENTS:
  • Maintain attention and concentration for extended periods of time
  • Read and interpret documents and instructions from customers, vendors, and other employees
  • Communicate effectively with customers, vendors, and other employees
  • Multi-task and prioritize workload
  • Work within the appropriate level of independence
  • Function in a fast-paced environment
  • If applicable, ability to travel for meetings with customers, vendors, other employees, and/or other business necessities
MINIMUM QUALIFICATIONS AND SKILLS:
  • High school diploma
  • Any college education is a plus
  • A+ Certification required
  • Minimum 3 years technical troubleshooting experience
  • Thorough knowledge of PC hardware and software
  • Good understanding of PC networking
  • Strong customer service skills
  • Analytical and strategic thinking
  • Good oral and written communication skills
  • Possess strong interpersonal skills
  • Strong troubleshooting skills
  • Strong understanding of LAN/WAN applications and functionality
  • Travel may be required as requested by management
  • Ability to work early morning hours to perform updates during contact center closed window of 3:00 am to 6:00 am



For immediate response please forward resumes to dmartinek@valintry.com

For a list of our current openings please visit Valintry's Jobs Webpage


​Very Best,

Dan Martinek 
IT Recruiting Manager
(Direct) 407-205-1127
(Cell) 407-616-4619
(Office) 800-360-1407
www.VALiNTRY.com
1201 S. Orlando Ave., Suite 440 ▼ Winter Park, FL 32789


Please note:
This client is not accepting candidates submitted by other staffing firms or agencies at this time.  Thank you.