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Customer Support - Call Center - Entry Level Helpdesk
Ref No.: 18-00776
Location: Rochester, New York
Customter Support -- Call Center ---Entry Level Helpdesk

4 Month Contract with right to hire

Rochester, NY

Answers, evaluates, and prioritizes incoming telephone requests for assistance from customers experiencing problems with hardware, software, networking, other computer-related technologies, and Course Management Software.
Handles problem recognition, research, isolation and resolution of routine customer problems, referring more complex problems to documented escalation paths.
Logs and tracks calls using problem management software, and maintains history records and related problem documentation. Responsible for staying current on email, and adhering to assigned schedules.

Desired Skills
Excellent Communication Skills including 30 WPM tying ability.
Trouble-shooting skills
Microsoft Operating Systems and Applications
Hardware/Software support experience
Previous Technical Help Desk/ Technical Call Center experience is desired
Experience at institutions of Higher Education preferred
LMS Application knowledge (Blackboard, Canvas, Sakai, Moodle) would be beneficial, but is not required.



Please note: This client is not accepting candidates submitted by other staffing firms or agencies at this time. Self-employed corp-to-corp candidates are welcome. Thank you.