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Retail Operation Team Lead
Ref No.: 18-00410
Location: Fairfield, New Jersey
Start Date: 09/10/2018
 Job Title: Retail Operations Team Lead
Starting Salary: $50K-$55K
Job Description

A large privately-held wholesale sales company is seeking to add to their support team.  The Retail Operations Team Lead will handle releases of orders to the warehouse and retail sales support functions within the business. This is an operational role, requiring expert knowledge of inventory management, customer order logistics and order processing systems, working closely with the sales, inventory control and warehouse teams.  The ideal candidate will become well versed in the company's products and policies to resolve issues in a pleasant and professional manner.  The ability to work in a fast paced environment with strong attention to detail is essential. You will be fully engaged and busy from the first day and we guarantee there will never be a dull moment.
Job Responsibilities:
Order Processing
Full understanding of inbound and outbound EDI including, Purchase Orders, ASN's and Invoices.  Highly experienced in order and inventory computer systems
Proficient in priority customer logistic requirements, including routing days and chargeback benchmarks
Must fully understand and be able to support team in entering manual orders and providing support on order tracking.  Adjust orders as required (split orders, change dates, warehouses, cancellations and other actions). Proficient in shipping and billing processes. Perform warehouse order release function
Oversee and Audit all of these functions which are performed by the Retail Support Team.
Order Fulfillment Control
Review orders and inventory to make recommendations for warehouse to process pack breaks, warehouse transfers, display builds and reorders as appropriate, as orders arrive throughout the day.
Maintain a record of actions recommended for daily orders to be released to warehouses and issues with order and inventory requirements
Work to resolve issues with orders and facilitate communication between the sales team, sales reps and warehouse
Detail oriented, thorough
Process driven
Excellent communicator
Comfortable managing in highly time-sensitive environment
Strong Excel skills (including Pivot tables) and strong computer skills
Strong problem solver
Willing decision maker
Self-confident enough to work independently
Works well with others – key stakeholders: Retail Support, Sales Management, Sales Support, Inventory Management, Warehouse and  Credit Team
Highly experienced on computer systems that manage order processing and inventory
A minimum of 3 years in the field is preferred
A Bachelor's Degree from an accredited university or college