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Service Desk Technician
Ref No.: 18-00399
Location: New York, New York
Position Type:Direct Placement
Experience Level: 3 Years
Start Date: 08/28/2018
Service Desk Technician
My name is Bill Stevens and I have a new full time Service Desk Technician opportunity available in Midtown, Manhattan that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me.  
Please let me know if Midtown, Manhattan could be an option for you.
This position pays $50,000 to $60,000 plus an outstanding benefits package.
Under the direct supervision of the Director of Support this position will provide Client support for all desktop and server related issues via telephone and/or a remote location. In addition to staying abreast of industry trends and best practices, you will provide technical assistant to computer system users including problem assessment/resolution and software and hardware installation and configuration, when necessary.
Our ideal candidate will be a solution-oriented administrator who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanor. He/ She will utilize their exceptional active listening, critical thinking and communication skills to resolve client issues while promoting the firms brand as a client-centric, full-service technology provider.
Act as a critical front-line and provide direct support to all the firms clients.
Resolve hardware and software issues by fielding telephone calls and emails, diagnosing problems, and escalating to management when needed.
Assist system users by confidently troubleshooting Tier 2 and Tier 3 issues, including: Active Directory, MS Exchange, BES Server, and DNS.
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Interact with Clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client satisfaction.
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.
Perform other duties as assigned.
Bachelor's degree in Computer Science, Information Technology, OR equivalent level of hands-on experience
3-7 years of related IT experience in an enterprise or server based environment
Must have 3+ years of recent help desk/support desk experience
Financial services industry and MSP (Managed Service Provider) experience preferred
Excellent desktop and server troubleshooting skills
Strong hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, Remote VPN Software, and Microsoft Office Suite
Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, and Cisco
Impeccable verbal/written communication
Exhibit a high-level of professionalism and sound judgment
Experience with ConnectWise OR a similar ticketing system preferred
US citizens and those authorized to work in the US are encouraged to apply, sponsorship for this role is not available at this time.
The interview process will include an initial telephone screening.
******This is an onsite position and there is no working remotely.******
Please let me know your interest for this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.   
Bill Stevens
Director of Technical Recruiting
PRI Technology

Denville, New Jersey  07834
Direct Line: 1-973-732-5454 x21

Cell: 1-973-255-6468