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IT Field Svcs Tech (San Fran)
Ref No.: 18-00265
Location: New York, New York
Position Type:Direct Placement
Start Date: 06/01/2018

Overview
Our client has an IT Field Services Technician job opening at their office in San Francisco, CA. This will be a mix of remote and going to client sites in San Francisco, CA. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The IT Field Support Engineer must display a high-level of professionalism and sound judgment at all times by promoting superior service to their clients. The ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP).

Specifically, the on-site IT Field Services Technician will interact directly with our elite client base ensuring they receive our first-rate service. This role will deliver service to their clients with a high-level of hardware and software support by efficiently providing technical assistance relating to installations, upgrades, applications, email, and operating systems. The IT Field Support Engineer will also be responsible for servicing system users by efficiently resolving issues while carrying out troubleshooting activities and configurations as needed.
Responsibilities
  • Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems
  • Maintain systems, install new equipment, and make modifications to client infrastructure as requested
  • Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, BES Server, and DNS
  • Evaluate client's operational efficiency of different IT systems and recommend improvements
  • Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner
  • Interact with their clients using clear and concise communication in order to facilitate ticket status updates and product availabilities
  • Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date
  • Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client
  • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience
  • 4-7 years of related IT experience in an enterprise or server based environment
  • Must have 3+ years of recent systems maintenance and end user technical support experience
  • Financial services industry and MSP experience preferred
  • Excellent desktop and server troubleshooting skills
  • Strong hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, LAN/WAN, and Microsoft Office Suite
  • Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS)
  • Impeccable verbal/written communication
  • Exhibit a high-level of professionalism and sound judgment
  • Experience with ConnectWise or similar ticketing system preferred
Patricia B. Caldwell,
Sr. Technology Recruiter
PRI Technology
701 Ford Road
Rockaway, NJ
patricia.caldwell@pritechnology.com
(973) 732-5454, ext. 44