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Quality & Training Team Leader
Ref No.: 15-00397
Location: Dubai AE
Position Type:Direct
Start Date: 14/04/2015
5-7  years' experience in telecom customer services contact center operations
• At least 3 years' experience in training/Quality function in a Contact center.
• Proficient in English,Arabic (mandatory)
• At least 3  years' experience in telecom / IT contact centre operations in Middle East, US or UK.
• Having track record of process improvement in service delivery through Process Improvement Initiatives. Certified in  Six Sigma /LEAN methodologies .
•  Analytical, execution-focused bent of mind, and strong numbers orientation & adhering to Quality benchmarks set up the client
• Calibrating calls and transactions with client quality teams
• Providing coaching and feedback to the agents
• Supporting training team in Training needs Analysis
• Ensure extreme focus on Customer Satisfaction  
• Drive continuous improvement in service delivery through deep understanding of the client business environment and client expectations
Location:Saudi Arabia