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INSTALLATION MANAGER
Ref No.: 15-00150
Location: Dubai AE
Position Type:Direct
Start Date: 11/02/2015
Our potential client, a Local and Regional Group is looking forward to recruit for the position of "Installation Manager for an Elevator Industry” in Dubai,

Job Description:
 
  • Contribute to achieving company's business objectives by meeting assigned goals.
  • Synchronize and coordinate with other departments to ensure synergy, smooth work flow, customer satisfaction and employee satisfaction.
  • Manager and oversee all installation operations and ensure their adherence to applicable country laws and regulations.
  • Set department's business and quality objectives and plan to meet and exceed them, in line with EMS Strategy.
  • Set and administer the department's annual budget
  • Follow up on and control installation process to ensure adherence to EMS Standards, timely work progress, accurate product specifications and customer satisfaction
  • Control productivity by closely supervising Project Engineers/ Manager.
  • Follow up on customer satisfaction surveys and ensure customer complaints are handled promptly and efficiently.
  • Follow up on trouble reports with Quality Department, determine and carry out necessary works for corrective actions related to NCRs.
  • Maintain contact, when necessary with constraints site owners or site engineers.
  • Control the filing and maintenance of all technical documents related to Installation Department.
  • Recommend and select new technicians and assistants for recruitment.
  • Prepare, analyse and present reports for monthly site progress.
  • Assign installation team.
  • Ensure customer satisfaction is achieved and is treated as a priority in all stages of the transition process between the installation and after sales Department.
  • Manage and coach installation employees to meet and exceed their assigned goals.
  • Determine employee training needs and coordinate with the training department
  • Provide technical assistance to other departments, when requested.