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IT CONTACT CENTER TECHNOLOGY MANAGER
Ref No.: 15-00092
Location: Dubai AE
Start Date: 01/03/2015
Knowledge of Contact Center Business and strong knowledge of Call Centre and IP based Solutions.
Trouble shoot issues related to Agents, scripting etc.
Knowledge of Microsoft SQL Server
Knowlegde of MIcrosoft Windows Server
CCVP, CCNA Voice is Preffered.
Strong analytical and trouble shooting skills and ability to handle to critical customer issues in crisis situations.
7 years of WOrk Experience, with 3-4 years in a Contact Center.