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Deputy General Manager
Ref No.: 14-01071
Location: Al Barsha 1, Dubai AE
Position Type:Direct
Experience Level: 5 Years
Start Date: 18/08/2014
Deputy General Manager - Administration

Key job description:

I.  Overall Job Purpose:
    Effectively   coordinate  the  different  functions  of  the  organization  for  optimum performance.
    Provide leadership and vision to the organization by assisting the board and staff with the  development  of  long  range  and  annual  plans,  and  with  the  evaluation  and reporting of progress on plans.
    Oversee preparation of regular Reports summarizing progress on short and long range plans.
    Research and write discussion papers, analysis documents and proposals as needed to assist the organization in determining and meeting its long and short term goals.
2.  HR Management:
    Recruitment and contracting of human resources for the business.
    Employee development and training.
    Policy development and documentation.
    Employee relations.
    Performance management and improvement systems.
    Employment and compliance to regulatory concerns and reporting.
    Company-wide committee facilitation including planning, production, staff and
    Board   of   Directors,   including  arranging  meetings  and  agendas,   attending  and minuting meetings.
3.  Logistics, procurement Project Management:
    Manage and maintain a schedule of projects including opening new branches, planned and emergency maintenance works for existing premises and special projects.
    Oversee organization of company transport and storage activities
    Direct and oversee the management of leases and staff accommodations
    Oversee procurement activities and endorse cost effectiveness and efficiency.
4.  Marketing and PR:
    Organize promotions and advertising opportunities for the business
    Organize the availability of company members for medial PRevents as necessary.
    Oversee content, production and distribution of all marketing and publicity materials
(posters, flyers, mail outs, brochures etc) with director, designer and project manager.
    Manage press developments and gather relevant market intelligence reports.
5.   Financial Management:
   Implement strategies to grow net revenues and protect shareholder wealth
   Provide recommendations regarding investments and cash strategies.
   Oversee preparation of annual budget, regular variance statements and annual audit.
   Provide vision regarding overall financial health of the company.
   Provide vision and leadership in long-range fiscal planning to ensure the continuity and solvency ofthe company.
   Provide recommendations regarding effective utilization of long and short term debt.
6.  IT Management:
    Oversee  system  infrastructure  development  and  maintenance  in line with  business strategies.
    Oversee software projects and integration works for business needs.
    Direct IT measures to protect and serve the different aspects of the business.
    Direct innovative solutions to utilize IT to reduce operational costs and revamp the business model to improve customer experience.
7.   Business Development Cash Express:
    Direct the development and launch of new revenue generating products and services.
    Monitor performance reports of newly developed products and services to maximize the success factors.
    Direct the growth of Cash Express regionally as an independent money remittance platform.
8.  Quality Assurance and Control:
    Insure accurate documentation of activities and quality control data and records.
    Direct and oversee shop level activities and personnel and improve satisfaction levels.
      Direct  activities  to  insure  safety  and  compliance  with  quality  control  standards, regulatory compliance, and lease agreements.
   Oversee and/ or ensure good housekeeping on sites at all times.
   Achieve and maintain a high EFQM score for the business

9.  Administrative Management:
    Direct and oversee the management of licenses and permits to conduct activities in line with internal and external regulations
    Ensure  client  and  vendor  file  integrity  (documents,  analytical  information  where required, communication notations, etc.).
    Ensure activities  within the organization are regulated by standardized  policies and procedures.
    Assist in development  of forms and tools to increase company efficiency and risk management.
    Maintain general supervision and insure accuracy of records.
    Oversee internal and external communications.
    Build stakeholder relationships (e.g. Vendors, Contractors, Government Departments including Central Banks, Correspondent banks...etc.)
Profile of Deputy General Manager - Administration:
I.   A  minimum  of  ten  years  of  experience  in  business  management,  planning  and financial supervision.
2.   A minimum of five years of experience in personnel management, including hiring, supervision, evaluation and benefits administration.
3.   A  minimum  of  three  years  of experience  working  with  a  board of  directors  and committees.
4.   College  graduate  with an  MBA or equivalent  experience  in a renowned  financial institution.
5.   Proven skills in business and financial management.
6.   Demonstrated ability to work in a multinational and diverse work environment.
7.  Excellent, proven interpersonal, verbal and written communication skills.
8.   Demonstrated ability to manage and supervise a staff team.
9.   Effective problem- solving and mediation skills.
I 0. Demonstrated ability to share skills and knowledge with others. II. Proficiency with office computer equipment and software.
I2. Demonstrated ability to multi-task and work in a fast-paced proactive office setting.
13. Proven ability to maturely cope with conflict, stress and crisis situations. I4Embraces high values, morals and integrity standards