Previous Job
Ref No.: 14-00714
Location: Dubai AE
Position Type:Direct
Experience Level: 3 Years
Start Date: 04/06/2014

Job Purpose:
To monitor and supervise the performance of the CRM Operations Officers and provide collaterals required for the contact centre operations to ensure an uninterrupted flow of the operations.

Principal Accountabilities:
  1. Update all CRM Operations Officers on the latest marketing activities, events, and campaigns to ensure accurate dissemination of information to customers.
  2. Interact and coordinate with other departments on tackling inter-department matters to be aligned with their requirements.
  3. Collaborate strategically with the Operations Manager on upcoming projects and on-going plans to achieve team and department goals.
  4. In case of a vacancy, initiate recruitment process from selection, recruitment, and orientation to maintain the smooth flow of operations.
  5. Delegate customer information to the CRM Officers to update them, and ensure their follow-ups to achieve the "Close Target.
  6. Continuously train and mentor CRM operations officers to upgrade their knowledge level.

Minimum Requirement:
  • BA Degree or equivalent
  • 3 years experience in Customer Service
  • Fluent in English writing/speaking
  • Outstanding leadership, interpersonal, and problem-solving skills.
  • Excellent verbal and written communication skills
  • Effective listening skills
  • Ability to adapt to change and multi-task are essential qualities
  • Advanced Skill in Microsoft Office
  • Excellent time management
  • Excellent team player