Ref No.: 14-00604
Location: Dubai AE
Position Type:Direct
Experience Level: 5 Years
Start Date: 04/05/2014

Reports To: Workshop Supervisor

Job Purpose:
Troubleshooting Effectively and Repairing & Maintenance of HA Products.

Principal Accountabilities:
  1. Maintaining & repair customer's products, with safety precaution & to ensure the product is running satisfactory.
  2. Updating the parts requirement for the products under repair in system, so as to track the parts requirement by the Parts Coordinator.
  3. Report and highlight abnormal failures to improve feedback to Suppliers, as to monitor epidemic failure.
  4. Ensure providing Customer Education during Installation and to ensure that customer product is matching with the Installation location for correct performance of the products; to avoid customer issue and poor performance from the product.
  5. Perform his duties effectively to avoid Repeat repair and to complete the task within the shortest time possible as to increase the overall performance of the Outlet and to avoid re-work.
  6. To hold responsibility for the allotted spare part stock as custodian, in order to complete fast repair.
  7. Ensure Monthly Productivity target is achieved to have less customer pending calls.

Minimum Requirement:
  • 1 year Diploma/Trade Certificate in Home Appliance products.
  • 4 years experience in HA products for repair & installation.
  • Computer skills is advantageous.
  • Driving license will be an added advantage.
  • Excellent competency in both oral and written communication especially in customer support product training program delivery.
  • Ability to read and interpret customer support documents, product warranty documents, media materials and contracts or related product documents.
  • Ability to work under time constraints and deadlines in challenging settings.