Previous Job
Ref No.: 14-00140
Location: Dubai AE
Position Type:Contract
Start Date: 27/02/2014
Our client, Government sector company looking forward to recruit for the position of "System Analyst " in Dubai

1. Bachelor degree in discipline related to functional work or role with 4-6 years of technology experience with at least 3 years hands-on technical roles in the field working with structured development methodologies.
2. Experience with ticketing system analysis, design and deployment
3. Extensive understanding of SQL Server (2012, 2008R2, etc.)
4. Extensive knowledge of data processing and enterprise software applications.
5. Technical experience with databases, Web development, and user support.
6. Good background in Data Base design in Microsoft SQL and Access.
7. Background in Microsoft .NET, Visual Basic, Excel, Word, Outlook and HTML.
8. Strong project management skills with effective results focus within an information systems environment.
9. Experience in the development and implementation of standards, procedures and guidelines to support operational processes.

Job description
1. Develop strong quality relationships with clients including the ability to actively manage client expectations and deliver on support services
2. Ensure all client requests and queries are documented and tracked to completion
3. Provide written reports: User guides, process and procedure documents, training manuals where required
4. Ensure that all event information is disseminated promptly and efficiently to the Account/Event Managers
5. Act as a point of contact for enquiries regarding details of event builds and follow up any enquiries.
6. Ensure the accurate and timely building of an event in accordance with information provided by the Account/Event Managers and in accordance with appropriate procedures.
7. Be on-call and provide on-call support as per Systems Support on call roster.
8. Provide a support mechanism for trainees after training sessions have been completed
9. Provide and co-ordinate systems and process training for new product releases in conjunction with Sales & Service and Technology where required
10. Write technical procedures and documentation for the applications including operations, user guide, etc.
11. Produce technical documentation for new and existing applications.