Previous Job
Ref No.: 13-02353
Location: Dubai AE
Position Type:Direct
Start Date: 10/11/2013
Our Client an International Insurance company based in Dubai is looking forward to recruit an arabic speaking Account Manager.

Family Summary/Mission: To manage clien sales, service, and retention efforts for global products in an assigned region, to achieve profitable growth and earnings targets. To manage operational goals and maximize efficiencies.
Position Summary/Mission: Supports the development of strong relationships directly with customers and internal business partners that lead to the achievement of customer satisfaction, profitable growth and earnings targets.
Fundamental Components & Physical Requirements:
Participates in the implementation process.
Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member
Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages clien message to effectively engage the client
Integrates technologies to optimize customer interactions and maximize efficiencies
Develops and executes a business strategy that is aligned with custome and clien objectives including profitable revenue, membership growth and budget management
Monitors on an on-going basis clien product lines and services to ensure clien needs are met. Seeks to optimize customer interaction and provides recommendations based on clien needs
Collaborates with account team members on more complex issues to ensure clien needs are met from a product/service perspective
Follows through on outstanding issues to the point of resolution
Collaborates with team members on case installation to manage the integration of clien and clien internal organizations, ensuring a smooth installation
Develops strong relationships directly with customers, consultants and internal business partners
Supports the custome overall profitability objectives and helps with the financial management objectives
Mentors account service representatives
To take responsibility, to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
Exhibits behaviors outlined in Account Manager - AGB Competencies
Background/Experience Desired:
2-5 years industry or customer service experience.
Educational Requirements:
College degree or equivalent experience