Field Engineer 2
Previous Job
Field Engineer 2
Ref No.: 17-04449
Location: New York, New York
Start Date / End Date: 07/28/2017 to 08/04/2017

• Admin duties: Entering/updating calls, calling clients, etc.
• Resolve issues over the phone (no need to travel to EU desk)
• Relies on extensive experience and judgment to plan and accomplish goals, as well as part of a team
• Experienced with completing tasks and meeting deadlines in a fast-paced, high stress environment.
• Working knowledge of MS Windows 7 environment.
• Working knowledge in MS Windows 10 environment.
• Working knowledge in OS X based environment.
• Excellent customer service skills including ability to provide information at all levels
• Wide range of working knowledge to troubleshoot hardware/software
• Working experience following and creating documented processes and procedures (proofing and updating)
• Hardware Break/Fix Dell, Client, Toshiba Client-based HW
• Hardware Break/Fix Apple Mac
• Working knowledge of MS Office 2013 (strong Outlook and Excel a plus)
• Working knowledge of MS Office 365 (strong Outlook and Excel a plus)
• Knowledge of request/problem documenting and tracking skills.
• Experience with VMWare products
• Working Knowledge with Citrix products.
• Knowledge working with Audio visual
• Knowledge of financial applications a plus (Bloomberg, Reuters, MarketAxess, TradeWeb, etc.)
• Working Experience with Printer configuration service and support
• Working knowledge of networking principles, practice and technologies.
• Working Knowledge of remote control tools.
• Working knowledge of Active Directory.
• Working knowledge of project management
• Executive support experience
• Experience in trading support
• Working experience with software distribution systems a plus (SCCM, AppV)
• Working experience with BES, and EAS.
• Mobile Device Support (iOS iPhone, iPad; Android; Blackberry)
• Mobile Device Management (MobileIron, AirWatch)
• Knowledge of device/data encryption

Job Description:

• Deskside and project support including HW/SW.
• Required Skills:
• Working with Microsoft Office, Experienced
• Customer Support Service Agreements, Experienced
• Wireless and Mobility, Experienced
• Microsoft Exchange, Experienced
• Microsoft Powershell, Conceptual
• Deskside Support Services Delivery & Support, Advanced
• Citrix Technologies, Experienced
• Apple Workstation Support, Experienced - this is a plus
• Microsoft Business Productivity Online Suite MS Office 365,Advanced
• Apple Tablet Support, Experienced - this is a plus