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Field Engineer 2
Ref No.: 17-04353
Location: FORT LAUDERDALE, Florida
Start Date: 07/25/2017
  • We are actively seeking to fill a PART TIME Technician position, working at our Fort Lauderdale location. In this role, the successful candidate will provide technical service support:
  • Hardware: diagnostics, troubleshooting and parts replacement on laptops, desktops and servers.
  • Software: installation, configuration, and problem resolution in pc/network environment.
  • Required: Bilingual.
  • Excellent understanding of the customer service business; 2+ years previous hands-on deskside support experience; Experience replacing desktops/laptops components. CompTIA, A+; 6 major OEM platform certifications - Dell, Client, Toshiba, Samsung, ASUS and Lenovo
  • Desired: CompTIA Server+; AS degree in Electronics or Computer Science, related military/technical training or equivalent experience. Apple certification.
  • Responsibilities include: Install and implement connectivity and high-end systems products. Participate in the configuration and support of internal systems. Perform repair and parts replacement on desktops/laptops/tablets (some printers and servers).
  • Monitor and document daily service activity. Demonstrate excellent customer service and customer interaction (via phone, e-mail, IM and face to face).
  • In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments.
  • You will need to attain working knowledge of both routers and switches in local area networks and wide area networks.
  • You must have a clear understanding of active directory utilizing group policies and SCCM.
  • You must be proficient with Microsoft applications, Windows 10 and Server 2012.
  • You should have positive, constructive attitude and the ability to work both independently and in team environment.
  • Working schedule M-F, 9:00AM and 1:00PM.