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GECAN - Customer Service Representative III
Ref No.: 17-04091
Location: Oakville, Ontario
Position Type:Contract
Start Date / End Date: 07/17/2017 to 05/31/2018
  • Responsible for full order management (including but not limited to order entry, ensure order issues are resolved, provide tracking information, resolve billing issues); handle inbound calls, from the phone queue and achieve KPIs
  • Facilitate problem resolution to increase customer satisfaction; ensure a timely and accurate response to customer inquiries on billing issues, quote requests, material availability, payment application discrepancies and other miscellaneous matters pertaining to their account
  • Proactively action all reports (failed outputs, back order report, shipped not billed, blocked orders)
  • Partner and coordinate with key supply chain departments in order to satisfy customer requirements minimizes cost and maximize results
  • Maintain friendly, efficient, professional and proactive attitude at all times
  • Identify improvements in the process to meet customer critical issues