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Field Engineer 2
Ref No.: 17-04012
Location: San Francisco, California
Position Type:Contract
Start Date / End Date: 07/10/2017 to 07/06/2018
Driving is NOT required .
Must speak intelligently to every skill listed on their resume. (e.g. Don't list experience supporting Bloomberg just because they worked in the same building where Bloomberg was used or that Bloomberg was part of an image that they installed)

Required Skills / Experience:
  • Excellent customer service skills
  • A+ IT Technician, Experienced
  • Laptop PC, Install/Support,Advanced
  • Desktop PC. Install/Support,Advanced
  • Active Directory user management skills
  • Experience with imaging PCs using SCCM is a plus
  • Experience with Bloomberg is a plus
  • Experience working in a corporate environment utilizing Desktop/Helpdesk ticketing systems
  • Desktop and laptop hardware diagnostic and repair skills
  • Face-to-face support as well as remote support experience
  • Needs a thorough understanding of Windows 7 & 8.1 and PC hardware.
  • Needs a thorough understanding of MS Office 2010 support
  • Strong hardware and software installation and support experience.
  • Ability to install, test and troubleshoot computers and peripherals.
  • PC imaging and setup proficiency
  • Should be well organized and have good communication skills as he/she will be interfacing directly with the customer
  • Ability to multi-task and mange time efficiently.
  • Ability to work as part of a team.
  • Technical and procedural documentation skills are a plus
Job Duties:
  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Perform PC configurations and Break/Fix in a face to face environment.
  • Installs and optimizes HW/SW/Networking product and configurations at the PC level.
  • Perform diagnostics and resolves product performance problems.
  • Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
  • Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
  • Process daily tickets to meet or exceed SLA's.
  • Work will include troubleshooting, hot swaps and asset tracking tasks.