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Field Engineer 2
Ref No.: 17-03785
Location: Temecula, California
Position Type:Contract
Start Date / End Date: 06/27/2017 to 06/27/2017
 End Client Notes:
·         Candidates MUST have some leadership skills like team leader or tech lead. Make sure this is noted within the resume.
·         Also let's be sure we are not getting people that primarily are doing refresh.
·         This is a dedicated tech position on a customer site manning a level 3 response unit that does serious break /fix, IMAC and general problem resolution.
·         They need Service Now experience and need to be strong in managing their assigned ticket load.
·         This is an SLA driven project so all tickets have to have user contact within 4 hours and resolution in 8 hours unless the ticket is waiting for other resolver group or user responses.
·         This position has the potential to become the site lead at some point in the future so a very strong diagnostic skill set is a huge asset.
·         The tech will need excellent soft skills - needs to instill confidence with the user that the work will get done efficiently and correctly.
·         Need to be sure we have excellent writing skills and excellent spoken English skills
Manager Notes:
·         Occasional need to visit other local sites including San Diego so reliable transportation is required.
·         US citizenship desired but not required.
·         Federal level drug screening required.
·         Kiosk/Tech Center type of experience a plus- this is a Kiosk service site.
·         Asset Management skills required- track deployment, retrieval, status of equipment on customer provided systems.
·         Service Now experience a plus.
Job Duties:
·         Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
·         Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
·         Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
·         Fully qualified field engineer.
·         High degree of troubleshooting skill required.
·         Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
·         Need clear understanding of how to manage a ticket queue in an SLA driven environment.
·         Must have excellent customer relationship skills.
·         Level 3 break/fix expertise required.
·         Courteous, outgoing, friendly personality that evokes confidence.
Required Skills:
1.       English, Experienced
2.       Deskside Support Services Delivery & Support, Experienced
3.       CompTIA A+, Required
4.       Service Now Experience preferred
5.       Excellent communication skills, both written and spoken in English