Previous Job
Previous
Field Engineer 2
Ref No.: 17-03751
Location: San Francisco, California
Position Type:Contract
Start Date: 06/26/2017
 Required Skills / Experience:
 
Excellent customer service skills
 
A+ IT Technician, Experienced
 
Laptop PC, Install/Support,Advanced
 
Desktop PC. Install/Support,Advanced
 
Active Directory user management skills
 
Experience with imaging PCs using SCCM is a plus
 
Experience with Bloomberg is a plus
 
Experience working in a corporate environment utilizing Desktop/Helpdesk ticketing systems
 
Desktop and laptop hardware diagnostic and repair skills
 
Face-to-face support as well as remote support experience
 
Needs a thorough understanding of Windows 7 & 8.1 and PC hardware.
 
Needs a thorough understanding of MS Office 2010 support
 
Strong hardware and software installation and support experience.
 
Ability to install, test and troubleshoot computers and peripherals.
 
PC imaging and setup proficiency
 
Should be well organized and have good communication skills as he/she will be interfacing directly with the customer
 
Ability to multi-task and mange time efficiently.
 
Ability to work as part of a team.
 
Technical and procedural documentation skills are a plus
 
Job Duties:
Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
 
Perform PC configurations and Break/Fix in a face to face environment.
 
Installs and optimizes HW/SW/Networking product and configurations at the PC level.
 
Perform diagnostics and resolves product performance problems.
 
Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance.
 
Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects.
 
Process daily tickets to meet or exceed SLA's.
 
Work will include troubleshooting, hot swaps and asset tracking tasks.