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Windows Server Engineer
Ref No.: 17-03332
Location: Tarrytown, New York
Position Type:Contract
Start Date: 06/05/2017
 Windows Server and VMware experience.
A nice to have would be SCCM 2012, Windows Server 2016 and VBlock experience.
 
ROLE SUMMARY:
 
•             Delivers second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function. 
•             Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. 
•             Provides alerts and situation status information to both client and Client management.
•             Coordinates critical customer issues as well as new product and/or system implementations.
•             Prepares and approves technical documentation and ensures that technical and customer documentation is clear, accurate and complete. Identifies training needs.
•             May develop and conduct training sessions for other analysts and customers. 
•             May lead teams of analysts on defined projects.
 
POSITION SUMMARY:
 
•             Responsible for supporting and maintaining the Microsoft Windows Server Operating system, Microsoft Active Directory, and the Virtualization technologies in the environment. 
•             This includes planning for and responding to service outages and other problems, and being a Tier 3 escalation point for moderately complex server problems beyond the knowledge of other technical support staff.
•             Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
•             Takes responsibility for potential or desired follow-up services or problem escalation.
•             Fully qualified server engineer.
•             High degree of troubleshooting.
•             Self-starter needing some guidance from the team lead
 
KEY RESPONSIBILITIES & OUTCOMES:
 
PRIMARY RESPONSIBILIES:
 
•             Provide hands-on support and engineering work in the Windows 2008/2012 server environment
•             Provide hands-on support and engineering work in the VMware 5.5 environment
•             Configure, manage and maintain a VBlock Converged Infrastructure environment
•             Some Knowledge of Datacenter infrastructure including Cisco UCS, EMC, vBlock, VMware and Windows Server
•             Deliver patches and updates to the VMWare vSphere platform management systems including, but not limited to vSphere Hypervisor (ESXI), vCenter Management Toolset, and VMWare Tools 
•             Coordiate implementation of VBlock patches by working with 3rd Party vendors to ensure updates are current
•             Develop and Establish automated corrective actions for server problems where possible
•             Participate in On-call after-hours support schedule for server systems to be performed on a rotational basis 
•             Review all job aid documentation and follow all step-by-step instructions to ensure work adheres to the customer requirements
•             Adherence to change and incident management processes.
•             Work the incident queue to troubleshoot and resolve L3 tickets
•             Close all support requests tickets in a timely manner with a focus on customer satisfaction and SLAs
•             Submit RFCs for all changes made in the environment, following documented detailed oriented procedures
•             Maintain current documentation for all processes and procedures
•             Good verbal and written communications
•             Communicate effectively with customers, peers and supervisors
•             Work on project requests and ensuring the Windows management team is kept informed of all project requests that are received.
•             Focus to ensure all projects are completed on time and within budget
SECONDARY RESPONSIBILITIES:
•             Interact with internal customers to resolve issues, respond to requests and understand business requirements in order to optimize the computing environment
•             Deliver Microsoft operating systems (OS) and Microsoft application patches
•             Work with vendors as necessary to implement and maintain enterprise technologies
•             Familliarity with Windows Server 2016
 
MEASURES:
•             SLAs
•             Client Satisfaction
 
REQUIREMENTS:
 
SKILLS & KNOWLEDGE:
 
•             Excellent verbal and written communication skills, able to effectively interface with clients, colleagues, and stakeholders 
•             Ability to deliver high quality and accurate work
•             Ability to work in a time-sensitive environment
•             Possesses the logic required to analyze and resolve highly complex technical and business problems
•             Strong organization and time management skills
•             Strong data gathering and research skills
•             Can act as a resource for colleagues with less experience
•             Team player
 
PREVIOUS EXPERIENCE:
•             Experience supporting Enterprsie VBlock environment
•             Adhering to ITIL industry standards
•             Worked in an Healthcare Environment with strict Pharmaceutical Industry Compliance Requirements
 
QUALIFICATIONS:
 
•             5 years minimum IT experience
•             Familliarity with Windows Server 2016
•             5 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2008and above required
•             3 years minimum working with VMWare products.
•             Experience supporting a large VMware environment
•             2 years minimum experience working in VBlock environments
•             Knowledge of ITIL processes and experience adhering to them in a production environment
•             Windows Server 2008/2012 Active Directory management including DNS, GPO expertise required.
•             Professional attitude, appearance and communication skills required
•             Management of a large VMWare and Windows 2008/2012 environment
 
ACCOUNTABLE TO:
•             Service Delivery Manager
•             O/S Delivery Manager
 
1LIAISES WITH:
•             PMO staff
•             Client Management Team
•             Client technical staff