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Windows Server Engineer
Ref No.: 17-03220
Location: Rensselaer, New York
Start Date: 05/31/2017
Job Title: Windows Server Engineer
Location: 100% onsite in Rensselaer, NY - just outside Albany.
Duration: 3-6 months temp to perm. Contract is for at least 3 years.
Job ID: 1912184041


Job Description

Windows Server and VMware experience.
A nice to have would be SCCM 2012, Windows Server 2016 and VBlock experience.

ROLE SUMMARY:

• Delivers second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
• Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met.
• Provides alerts and situation status information to both client and Client management.
• Coordinates critical customer issues as well as new product and/or system implementations.
• Prepares and approves technical documentation and ensures that technical and customer documentation is clear, accurate and complete. Identifies training needs.
• May develop and conduct training sessions for other analysts and customers.
• May lead teams of analysts on defined projects.

POSITION SUMMARY:

• Responsible for supporting and maintaining the Microsoft Windows Server Operating system, Microsoft Active Directory, and the Virtualization technologies in the environment.
• This includes planning for and responding to service outages and other problems, and being a Tier 3 escalation point for moderately complex server problems beyond the knowledge of other technical support staff.
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services or problem escalation.
• Fully qualified server engineer.
• High degree of troubleshooting.
• Self-starter needing some guidance from the team lead

KEY RESPONSIBILITIES & OUTCOMES:

PRIMARY RESPONSIBILIES:

• Provide hands-on support and engineering work in the Windows 2008/2012 server environment
• Provide hands-on support and engineering work in the VMware 5.5 environment
• Configure, manage and maintain a VBlock Converged Infrastructure environment
• Some Knowledge of Datacenter infrastructure including Cisco UCS, EMC, vBlock, VMware and Windows Server
• Deliver patches and updates to the VMWare vSphere platform management systems including, but not limited to vSphere Hypervisor (ESXI), vCenter Management Toolset, and VMWare Tools
• Coordiate implementation of VBlock patches by working with 3rd Party vendors to ensure updates are current
• Develop and Establish automated corrective actions for server problems where possible
• Participate in On-call after-hours support schedule for server systems to be performed on a rotational basis
• Review all job aid documentation and follow all step-by-step instructions to ensure work adheres to the customer requirements
• Adherence to change and incident management processes.
• Work the incident queue to troubleshoot and resolve L3 tickets
• Close all support requests tickets in a timely manner with a focus on customer satisfaction and SLAs
• Submit RFCs for all changes made in the environment, following documented detailed oriented procedures
• Maintain current documentation for all processes and procedures
• Good verbal and written communications
• Communicate effectively with customers, peers and supervisors
• Work on project requests and ensuring the Windows management team is kept informed of all project requests that are received.
• Focus to ensure all projects are completed on time and within budget
SECONDARY RESPONSIBILITIES:
• Interact with internal customers to resolve issues, respond to requests and understand business requirements in order to optimize the computing environment
• Deliver Microsoft operating systems (OS) and Microsoft application patches
• Work with vendors as necessary to implement and maintain enterprise technologies
• Familliarity with Windows Server 2016

MEASURES:
• SLAs
• Client Satisfaction

REQUIREMENTS:

SKILLS & KNOWLEDGE:

• Excellent verbal and written communication skills, able to effectively interface with clients, colleagues, and stakeholders
• Ability to deliver high quality and accurate work
• Ability to work in a time-sensitive environment
• Possesses the logic required to analyze and resolve highly complex technical and business problems
• Strong organization and time management skills
• Strong data gathering and research skills
• Can act as a resource for colleagues with less experience
• Team player

PREVIOUS EXPERIENCE:
• Experience supporting Enterprsie VBlock environment
• Adhering to ITIL industry standards
• Worked in an Healthcare Environment with strict Pharmaceutical Industry Compliance Requirements

QUALIFICATIONS:

• 5 years minimum IT experience
• Familliarity with Windows Server 2016
• 5 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2008and above required
• 3 years minimum working with VMWare products.
• Experience supporting a large VMware environment
• 2 years minimum experience working in VBlock environments
• Knowledge of ITIL processes and experience adhering to them in a production environment
• Windows Server 2008/2012 Active Directory management including DNS, GPO expertise required.
• Professional attitude, appearance and communication skills required
• Management of a large VMWare and Windows 2008/2012 environment

ACCOUNTABLE TO:
• Service Delivery Manager
• O/S Delivery Manager

1LIAISES WITH:
• PMO staff
• Client Management Team
• Client technical staff