Previous Job
Previous
Field Engineer 2
Ref No.: 17-02206
Location: New York, New York
Position Type:Contract
Start Date / End Date: 04/10/2017 to 01/10/2018
 Requirement (Mandatory or Requested)
Admin duties:  Entering/updating calls, calling clients, etc..          
Resolve issues over the phone (no need to travel to EU desk)   
Relies on extensive experience and judgment to plan and accomplish goals, as well as part of a team     
Experienced with completing tasks and meeting deadlines in a fast-paced, high stress environment.        
Working knowledge of MS Windows 7 environment.       
Working knowledge in MS Windows 10 environment.     
Working knowledge in OS X based environment.             
Excellent customer service skills including ability to provide information at all levels         
Wide range of working knowledge to troubleshoot hardware/software               
Working experience following and creating documented processes and procedures (proofing and updating)     
HW Break/Fix Dell, Client, Toshiba Client-based HW
HW Break/Fix Apple Mac             
Working knowledge of MS Office 2013 (strong Outlook and Excel a plus)              
Working knowledge of MS Office 365 (strong Outlook and Excel a plus) 
Knowledge of request/problem documenting and tracking skills.               
Experience with VMWare products        
Working Knowledge with Citrix products.            
Knowledge working with Audio visual   
Knowledge of financial applications a plus (Bloomberg, Reuters, MarketAxess, TradeWeb, etc.)               
Working Experience with Printer configuration service and support        
Working knowledge of networking principles, practice and technologies.             
Working Knowledge of remote control tools.     
Working knowledge of Active Directory.              
Working knowledge of project management     
Executive support experience  
Experience in trading support   
Working experience with software distribution systems a plus (SCCM, AppV)    
Working experience with BES, and EAS.
Mobile Device Support (iOS iPhone, iPad; Android; Blackberry) 
Mobile Device Management (MobileIron, AirWatch)     
Knowledge of device/data encryption  
Deskside and project support including HW/SW.
Required Skills:
·         Working with Microsoft Office,Experienced
·         Customer Support Service Agreements,Experienced
·         Wireless and Mobility,Experienced
·         Microsoft Exchange,Experienced
·         Microsoft Powershell,Conceptual
·         Deskside Support Services Delivery & Support,Advanced
·         Citrix Technologies,Experienced
·         Apple Workstation Support,Experienced - this is a plus
·         Microsoft Business Productivity Online Suite MS Office 365,Advanced
·         Apple Tablet Support,Experienced - this is a plus
·         IT Service Financial Management,Experienced - this is a plus